Refund policy

Due to the nature of sealed Pokemon trading cards and graded cards sold at RPL, we cannot accept returns at this time and all sales are final. However, if you receive any products that are damaged in transit, please contact us at mike@reformedpokelab.com with photo evidence of what was received. We will proceed with an insurance claim on the shipment to process a return or a refund. In order to file a claim, customers are required to fill out insurance forms and submit photos of what they received.

Please note, some products do come with manufacturer defects such as minor cuts in shrink wrap, loose glue on cardboard boxes, etc. We will not ship an item if the manufacturer defects are excessive, therefore we cannot offer any sort of refunds for minor manufacturer defects. If you wish to have a sealed item that is guaranteed to be in perfect condition, we recommend you shop at another store.

Damages and issues

Please inspect your order upon reception and contact us within 3 business days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In most cases, in order to proceed with damaged product, we require the customer to fill out insurance claim forms.

Lost in Transit

Occasionally, packages are lost in transit due to errors on the mail carrier's part. If you suspect that your order has been lost in transit, we can file a claim on it, however, there is a waiting period.  If your package has not been delivered 14 business days after the expected delivery date provided by the carrier's tracking, contact us at mike@reformedpokelab.com and we will file an insurance claim, as well as send out a replacement.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at mike@reformedpokelab.com.